Help centre ·Guide

Who can change the plan or pay — the owner or staff?

Only the account owner. Staff use the software; billing belongs to whoever owns the account.

The person who creates the account and buys the plan is its owner. Only the owner can change the plan, pay, cancel, or add staff seats.

Staff are invited by the owner and can be given access to the parts of the software they need. They can work normally, but anything about money — the plan, the invoice, the seats — goes through the owner.

If you are staff and need something changed, ask the person who owns your account.

Still not sure? Ask it in the chat in the corner — no account needed, and a person answers whatever the assistant can't.